At Heritage Plumbing Albury Wodonga we take our business seriously and to do that properly we have to take our clients needs seriously too. So to demonstrate this we have a number of programs, services and policies which we offer to our clients that are very different from other plumbers. We feel most importantly we offer our customers first class customer service and we make a point of this through the quality of our work as well as our range of customer programs and services.
We stand behind our work and when we quote jobs, we make it clear what is included as well as what is not included, so you know exactly what you are paying for. Even our quotes provide a clear breakdown of whats involved, labour, materials and travel (if you happen to live out of town). And if anything changes during the job we will always get your approval before proceeding with additional work.
To find out more information about these programs, services or policies, follow the links below.
Customer Care Program
Call Back Guarantee
Design Library Service
Travel Policy
Privacy Policy
Customer Care Program
For Heritage Plumbing’s residential customers that get us to supply and install a mechanical fixture worth over $500, Heritage Plumbing will come back and check the plumbing on them free of charge at regular intervals for THREE (3) years and provide you with a comprehensive condition report, we call this Customer Care*.
For commercial customers we offer the same service, but the period of included Customer Care is 12 months, with the option to extend this with a maintenance agreement.
Also Heritage Plumbing provides all “Customers” with a login to our Online Customer Portal, so they can check work orders, quotes, invoices, service agreements and even have a look at the warranty cards for items purchased, all with your own unique and secure username and password.
Why do Heritage Plumbing offer this service and other plumbers don’t?
Because we have had over a decade of experience providing specialist plumbing maintenance services to residential, commercial and industrial clients. And we have seen the same reasons time and time again cause what were small issues turn into major overhauls, rebuilds and replacements of equipment, cupboards, floors and ceilings.
Studies have shown for every $1 spent on preventative maintenance you can save approximately 12% compared to reactive maintenance. And with every $1 spent on predictive maintenance you can save approximately a further 18% compared to preventative maintenance. Those figures might not sound like much but when you realise that they could reduce your maintenance costs by more than 25% (approximately $0.28 per maintenance $1) over the lifetime of a fixture. The savings add up quickly.
So with the provision of the Customer Care Program Heritage Plumbing is able to pick up issues, faults or even end of life failures before they reach this point, providing you with peace of mind and helping you reduce your total maintenance costs.
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Call Back Guarantee
The Plumbing Industry is in a sad state of affairs when you only have to return a clients call and that stands out as “great” customer service.
At Heritage Plumbing we believe this is the minimum all of our clients deserve and as such we put our money where our mouth is, with the Heritage Plumbing Call Back Guarantee – if we say we’ll call you back and we don’t return your call within 24 hours you get 1 hours free service credited off your invoice for each offence, no extra fees and no hidden charges.
Design Library Service
When you start considering the construction or renovation of your home or investment property, it can be an exciting and also daunting task because like all individuals there is as just as many individual tastes and styles to choose from.
So before you head off and buy all those glossy magazines or books, consider this, Heritage Plumbing has already done it for you. So instead of spending $100 or more just on researching ideas, keep that for yourself and get those nice towels you wanted or upgrade your mixer taps or bathtub, or even just shout yourself a dinner out with family.
At Heritage Plumbing we recognise your need to research and confirm your goals, ideas and intentions, so we have established a Design Library Service to cover all of the latest trends for your Bathroom, Kitchen and Laundry design needs as well as brochures from all major manufacturers and suppliers in the industry.
We have also started putting together a collection of ideas and work on our Blog –
Heritage Listed, which highlights both Australian and International trends in design in these key areas, and showcases some of our work and case studies on our clients and suppliers.
The old adage is so true, a picture tells a thousand words, and simply being able to collate and explain what you want from clear photographic examples means there is less confusion and at the end of the day, you get what you want.
After all that is the point isn’t it.
Travel Policy
If you live out of town you’ve probably heard all the stories under the sun from tradesmen that won’t come and do work or even quote a job. At Heritage Plumbing Albury Wodongawe like to think we work with a little more forethought than – its simply too hard or too far.
We like to think we make it clear and easy for you to know how we work, so we aren’t wasting your time.
Heritage Plumbing is based in Albury Wodonga and provides plumbing services to the surrounding towns and regions. We offer the first 30 minutes of round trip travel for free, so if you live within 15 mins from Albury Wodonga, making a 30 minute round trip – guess what, no charge. For each additional 15 minutes or part thereof of travel we charge a flat rate of $15.
When we quote jobs we do not charge for the call out or for the quote, but if we need to travel outside of this area (within 15 minutes from Albury Wodonga or a 30 minute round trip) we will charge for the travel time. We thought long and hard about this policy because we feel it is better to state this from the outset, rather than just exclude offering services to Albury Wodonga’s outlying towns and regions.
By applying this policy it means we don’t have a reason to not come, which may sound simplistic, but it allows our business to operate efficiently while still providing the best service to our customers in regional areas. This policy also allows us to then apply the same first class level of service to our regional customers as we do to our city dwelling counterparts.
If you are at all concerned or need to ask any questions about this policy, please feel free to ask, and you can be confident in knowing that we will always state from the outset if any charges apply before we arrive.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.